Returns & Refunds

The window

You have 30 days from delivery to start a return. Tell us within that window — the parcel does not have to be back with us by then.

What we can accept

A piece must come back:

• —unworn and unwashed, free of marks, scent and pet hair;
• —with all original tags and packaging intact;
• —in a condition we could sell again.

What we cannot accept

• —Items marked final sale at the time of purchase.
• —Items returned without tags, or visibly worn, washed or altered.
• —Innerwear and pierced jewellery, for hygiene reasons.
• —Requests raised after the return window has closed.

How to start one

Email [support@your-domain.com] with your order number, the piece you want to return, and whether you would like a refund or an exchange. We will reply with return instructions.

Please do not send anything back before we confirm — unannounced returns are hard to trace to an order.

Refunds

Once we receive and inspect the piece, refunds go back to the original payment method within 5–7 business days. How quickly it then appears is up to your bank.

We refund the price you paid for the item. Original shipping is refunded only where the item was faulty, damaged, or not what you ordered.

Exchanges

Exchanges depend on stock. If your size or colour is gone by the time your return reaches us, we refund instead and tell you.

Faulty, damaged or wrong items

If something arrives faulty, damaged or simply is not what you ordered, contact us within 7 days of delivery with photographs. We cover return shipping and replace or refund in full — this is in addition to your rights under consumer law.

Cancelling an order

You can cancel free of charge any time before dispatch — email us quickly and we will stop it if we can. Once a parcel is with the courier it has to be handled as a return.